Troubleshooting
Automan Troubleshooting
Fixes for the most frequently asked issues — with a clear checking order, so the cause turns up in minutes instead of guesswork.
Common issues
- Troubleshooting
Connection Timed Out when Opening Automan — How to Fix It
Store App won't open and shows Connection Timed Out? Follow this checking order: device, network, ISP routing, then server status — fastest first.
- Troubleshooting
Excel Import Errors — Fixing Your Template
Product/stock import rejecting your Excel file? Check the latest template, required columns, duplicate SKUs or names, and number formats before re-upload.
- Troubleshooting
Logged Out Right after Logging In to Automan
If Automan logs you out moments after login, the most common cause is an inaccurate device clock. Turn on automatic time synchronization.
- Troubleshooting
Menus Not Showing in Automan — How to Check
Automan menus follow installed modules, module active periods, and user permissions. Follow this checking order to find the cause in minutes.
- Troubleshooting
Report Numbers Don't Match Your Manual Count
Automan's report differs from your manual tally? Check in order: period filter, payment channels, returns, receivables/payables, COGS, and payment dates.
- Troubleshooting
Return Won't Save — Safeguards Doing Their Job
The system rejected your return? It's usually a safeguard working: quantity beyond what's returnable, a non-identical replacement, or stale data.
- Troubleshooting
WhatsApp Failed or Delayed — How to Read It
WhatsApp messages from Automan failing or delayed? Read the connection status, rescan the QR, check templates and logs, and understand cold-contact holds.
Can't find your issue here?
Check the FAQ for quick answers about accounts, data, and access — or start from the basics in the tutorials.