This page explains how to request deletion of your account and data in the
Automan Mobile Android application (package app.automan.mobile), published
by Automan, and what happens to each kind of data once the request is
processed.
Who owns your account
Accounts in Automan Mobile are not created by users themselves. They are created, changed, and removed by the owner of the shop you work for, through that shop’s own Automan web application. The shop owner is therefore the party controlling your operational data, as described in Section 4 of the Privacy Policy.
That is why there are two routes for a request. Both are valid; choose whichever suits you.
Route 1 — Through the shop owner (fastest)
- Contact the owner or manager of the shop you work for.
- State that you are requesting deletion of your Automan Mobile account and its related data.
- The owner opens the Automan web application and disables or deletes your user account. The change takes effect at the next synchronisation.
Route 2 — Through Automan
Use this route if you are no longer in touch with that shop, or your request has gone unanswered.
- Send your request to either contact below:
- Email: [email protected]
- WhatsApp: +62 89-8877-6060
- Use the subject “Data Deletion Request — Automan Mobile”.
- Include the shop name you work or worked for, and the username you use to sign in to the app.
- We may ask you to verify your identity first, so that nobody else can have your account deleted.
- Where necessary we forward the request to the shop owner as the data controller, and report the outcome back to you.
Response time: requests are answered within a reasonable period, normally no more than 30 calendar days from the moment your identity is verified.
Data that is deleted
| Data | What happens |
|---|---|
| Application user account | Deleted or disabled, along with its sign-in credentials |
| Your identity on work records | Deleted or anonymised as far as is practicable |
| Location points from work trips | Deleted |
| Proof photos from handovers and returns | Deleted |
| Copies held on the device | Removed entirely when you tap Log out in the app, or when the app is uninstalled — including the encrypted database and your session |
Data that is kept, and for how long
Some records cannot be deleted because they are the shop’s books, not personal data alone: sales invoices, payments received, returns, and settlements you processed are transaction evidence belonging to the shop and its customers.
| Data | Why it is kept | Retention |
|---|---|---|
| Transaction records (invoices, payments, returns, settlements) | Bookkeeping and tax obligations, audit needs, and defence of rights in a dispute | For as long as the law requires of the shop; user identifiers are removed as far as is practicable |
| Security records (access and activity logs) | Preventing misuse and investigating incidents | Per Automan’s security retention schedule |
| Backup copies | Disaster recovery | Erased in line with the normal backup cycle, as described in Section 6 of the Privacy Policy |
Location points have their own retention period, set by the shop owner in the Canvassing settings, and are deleted automatically once that period passes — whether or not a deletion request has been made.
Clearing data on your phone without making a request
At any time, with no need to contact anyone:
- Tap Log out inside the app — your session ends and the working data held on the phone is discarded.
- Or uninstall the app — every local copy on that phone goes with it.
Neither of these removes data already synchronised to the shop’s server. For that, use Route 1 or Route 2 above.
References
Full terms on retention, security, the roles of each party, and your rights are set out in the Automan Privacy Policy — in particular Sections 6, 10, and 13.