This page explains how to request deletion of your account and data in the
Automan Mobile Android application (package app.automan.mobile), published
by Automan, and what happens to each kind of data once the request is
processed.
Who owns your account
Shop owners can register an account and create a shop directly from the Android app. If you are a field worker, your work account is created, changed, and removed by the owner of the shop you work for, through that shop’s own Automan web application. The shop owner is the party controlling your operational data, as described in Section 4 of the Privacy Policy.
Account owner — Delete the account from the app
Before submitting a request: download or print any reports you still need. Deleted data cannot be recovered.
- Open the Automan Mobile app.
- Open Pengaturan > Akun pemilik (Settings > Owner account).
- Sign in with the Google account you used when registering.
- Choose Hapus akun (Delete account), then type HAPUS to request deletion of the account and all shops owned by it.
Account owner — Delete the account from the web without the app
You can use this route even if you have already uninstalled the app.
- Open a web browser on your phone or computer.
- Open https://automan.network/hapus_akun.
- Enter your Automan account username and password in the fields to sign in.
- Type HAPUS to request deletion of the account and all shops owned by it.
After the account owner requests deletion
- All shops owned by the account are immediately locked and cannot be used.
- Deletion is scheduled for 30 days later.
- During the 30-day waiting period, you can cancel from the app or the same web page.
- Notifications are sent to the account’s WhatsApp / email.
To delete just one shop without deleting the account, use the account panel on the web.
Field worker — Work account deletion
For field workers, the two request routes below are available. Both are valid; choose whichever suits you.
Route 1 — Through the shop owner (fastest)
- Contact the owner or manager of the shop you work for.
- State that you are requesting deletion of your Automan Mobile account and its related data.
- The owner opens the Automan web application and disables or deletes your user account. The change takes effect at the next synchronisation.
Route 2 — Through Automan
Use this route if you are no longer in touch with that shop, or your request has gone unanswered.
- Send your request to either contact below:
- Email: [email protected]
- WhatsApp: +62 89-8877-6060
- Use the subject “Data Deletion Request — Automan Mobile”.
- Include the shop name you work or worked for, and the username you use to sign in to the app.
- We may ask you to verify your identity first, so that nobody else can have your account deleted.
- Where necessary we forward the request to the shop owner as the data controller, and report the outcome back to you.
Response time: requests are answered within a reasonable period, normally no more than 30 calendar days from the moment your identity is verified.
Data that is deleted
For deletion of a field worker’s work account:
| Data | What happens |
|---|---|
| Application user account | Deleted or disabled, along with its sign-in credentials |
| Your identity on work records | Deleted or anonymised as far as is practicable |
| Location points from work trips | Deleted |
| Proof photos from handovers and returns | Deleted |
| Copies held on the device | Removed entirely when you tap Keluar (Log out) in the app, or when the app is uninstalled — including the encrypted database and your session |
For deletion of an owner account, when the scheduled deletion date arrives after the 30-day waiting period:
| Data | What happens |
|---|---|
| Data from all shops owned by the account: sales, repairs, stock, customers, staff, finances | Permanently deleted |
| Uploaded images | Permanently deleted |
| The account’s WhatsApp message history in the Automan system | Permanently deleted |
| App sign-in sessions | Permanently deleted |
| Shop data backups on the main server | Permanently deleted |
| Profile on the account: name, username, email, WhatsApp number, gender, date of birth, address | Cleared from the account; a copy is kept with the payment records (see the next section) |
| Profile photo and Google identifier | Permanently deleted |
Data that is kept, and for how long
For deletion of a field worker’s work account:
Some records cannot be deleted because they are the shop’s books, not personal data alone: sales invoices, payments received, returns, and settlements you processed are transaction evidence belonging to the shop and its customers.
| Data | Why it is kept | Retention |
|---|---|---|
| Transaction records (invoices, payments, returns, settlements) | Bookkeeping and tax obligations, audit needs, and defence of rights in a dispute | For as long as the law requires of the shop; user identifiers are removed as far as is practicable |
| Security records (access and activity logs) | Preventing misuse and investigating incidents | Per Automan’s security retention schedule |
| Backup copies | Disaster recovery | Kept separately, only for recovery, as described in Section 6 of the Privacy Policy |
Location points have their own retention period, set by the shop owner in the Canvassing settings, and are deleted automatically once that period passes — whether or not a deletion request has been made.
For deletion of an owner account:
| Data | Why it is kept | Retention |
|---|---|---|
| Records of package purchases and payments to Automan, together with a copy of the account profile data (name, username, email, WhatsApp number, gender, date of birth, address) | Bookkeeping and tax obligations | For as long as tax regulations require (currently 10 years) from the account’s deletion; after that the copy of the profile data is deleted automatically |
| Automatic backup copies on the backup server | Data recovery if a server fails | Kept separately; not erased immediately when the account is deleted |
Technical server records (IP addresses and access times) and email / WhatsApp delivery records are kept for a limited time, only as long as needed for security and preventing disruptions.
Clearing data on your phone without making a request
At any time, with no need to contact anyone:
- Tap Log out inside the app — your session ends and the working data held on the phone is discarded.
- Or uninstall the app — every local copy on that phone goes with it.
Neither of these removes data already synchronised to the shop’s server. For that, use Route 1 or Route 2 above.
References
Full terms on retention, security, the roles of each party, and your rights are set out in the Automan Privacy Policy — in particular Sections 6, 10, and 13.