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Technicians & Front Desk from the Phone: Take Jobs to Customer Confirmation

Level Basic Role Technician, Front Desk Module Aplikasi Mobile About 8 minutes
Updated

There is a gap most repair shops treat as normal: the work happens at the technician’s bench, but the record of it happens later, back at a computer. A part gets installed at ten, typed in at noon once the technician finally sits down. Status changes the moment it happens, but the customer only finds out when they call to ask.

Automan Mobile closes that gap the most direct way possible: moving the record-keeping to where the work actually happens — the phone in a technician’s or front-desk staffer’s hand. Take a job, add parts, add labor, change status, through to confirming with the customer — all of it can happen from the phone without a trip back to the front desk.

What makes this more than a companion app is two things rarely offered together. First, WhatsApp still fires automatically from every sale or status change made on the phone — the customer knows their unit’s progress without front desk retyping the same update over and over. Second, the phone doesn’t stop working when signal drops: transactions queue on the device first, then send themselves once signal returns. A signal-dead storage room or a metal-enclosed repair bay is no longer a reason to delay the record.

This tutorial walks the full flow from the technician and front-desk side: from Ambil Kerjaan (“Take Job”) through to confirming with the customer, closing with one reminder that matters — the phone is where the work happens, but reports, settings, and accounting still belong to the web.

Note

UI screenshots for this tutorial are on their way. You can still follow the guide through the menu, button, and field names given in each step.

Before you start

  • Automan Mobile is installed, and the phone is linked and approved by the owner for this shop.
  • The technician/front desk staff already has their own Staff Account to log in on the phone.

Steps

  1. Log in with a Staff Account, not the owner login

    Automan Mobile runs on each person's own account — a technician logs in as themselves, front desk logs in as themselves. This isn't just tidiness: every job taken, every status change, every message sent gets attributed to the actual person holding the phone, not to the shop in general.

  2. Open the tab Servis ("Repairs"), then tap Ambil Kerjaan ("Take Job")

    The app has four tabs at the bottom: Keliling ("Field Sales"), Servis ("Repairs"), Mitra ("Partners"), and WhatsApp — technicians and front desk work in the tab Servis. Above that, the section PERBAIKAN ("Repairs") shows four monitoring pills at a glance: Antrian ("Queue" — jobs waiting to be taken), Kerjaanku ("My Jobs" — currently held by you), Konfirmasi ("Confirmation" — waiting on the customer's decision), and Selesai hr ini ("Done today"). A technician taps Ambil Kerjaan ("Take Job") once they start on a unit — the same term used on the technician work board in the web version. From that tap onward, the job is officially recorded as belonging to that technician, not just sitting in an anonymous queue.

  3. Tap + Suku Cadang ("+ Part") to log the parts used

    No need to walk back to the front-desk computer to log a part. The moment it's installed, the technician taps + Suku Cadang ("+ Part") from the phone on the spot — stock and cost follow what actually happened at the bench, instead of being retyped later once the details are half-forgotten. There is also + Log Kerja ("+ Work Log") for logging work steps, and Scan Nota ("Scan Receipt") to open a job by scanning a code.

  4. Tap + Layanan ("+ Service") to log the labor performed

    Same as parts, the labor performed gets logged on the spot with the + Layanan ("+ Service") button: cleaning, calibration, installation, whatever was actually part of the job. This record is what shapes the final bill — the more complete it is now, the less anyone has to reconstruct from memory once the unit is done.

  5. Tap Ubah Status ("Change Status") every time progress changes

    The Ubah Status ("Change Status") button gets tapped the moment something changes — not saved up for when the technician walks back to report it out loud. That update is visible to front desk and the owner immediately, so "how far along is it?" gets answered from a screen, without pulling a technician out of the shop.

  6. Keep an eye on everything through Antrian Servis ("Repair Queue")

    The Antrian Servis ("Repair Queue") button opens the list of jobs in progress — technicians and front desk staff share the same view: who is holding what, and how far each one has gotten. That is what lets front desk answer a customer call without first walking over to ask the repair area.

  7. Tap Konfirmasi Pelanggan ("Confirm Customer") before the unit is handed over

    As a job nears completion, front desk taps Konfirmasi Pelanggan ("Confirm Customer") and reaches the customer straight from the phone — by call, or through the quick-reply WhatsApp feature built into the app. Quick replies come with word masking, so sensitive details like bank account numbers are not retyped raw every time someone answers.

  8. Sales and status changes still trigger WhatsApp automatically

    There's no need to leave the app to send an update. Every sale transaction or repair status change made from the phone still fires the shop's WhatsApp gateway automatically — the same as if the action had been done from the front-desk computer.

  9. A dropped signal is not a reason to stop working

    In spots with weak signal — a storage room, a metal-enclosed repair bay, or out on a delivery run — transactions recorded on the phone are saved and queued. Once the signal returns, they send themselves without needing to be redone manually. A technician does not have to wait for good signal before starting work.

  10. Remember the boundary: reports, settings, and accounting stay on the web

    Automan Mobile is built for fast field work, not for replacing the shop's main screen. Financial reports, module settings, and accounting bookkeeping stay managed from the web version by the owner or admin — the phone is where the work happens, the web stays command center.

What you end up with

Technicians and front desk staff can run a full job — take it, add parts and labor, change status, through to customer confirmation — without leaving the phone, and without losing a transaction when the signal drops.

If something goes wrong

A job I took on my phone doesn't show up as taken for other technicians

That's the intended behavior. Once Ambil Kerjaan is tapped, the job is recorded under the technician who tapped it — so two people don't end up working the same unit without knowing it.

A transaction I made earlier still isn't showing up on the web

The phone most likely lost signal while the transaction was made. It stays saved and queued on the phone, then sends itself once signal returns — no need to redo it, just wait a moment and confirm the phone is connected to the internet.

WhatsApp didn't go out to the customer after I changed the status

Automatic messages depend on the shop's connected WhatsApp gateway. If the gateway is disconnected or was never set up, the automatic send gets held back too — that connection setting lives on the web side and is usually the owner's or admin's job.

My phone can't log in at all

Every new phone needs owner approval before it can be used to log in. If this is a new install or a replacement phone, ask the owner to review and approve the device from the Store App side.

I tapped Ambil Kerjaan on a unit that was not mine

The job record stays intact and can be reassigned — nothing is lost. Continue from the job list as usual, or have front desk/the owner adjust who should be holding that unit.

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