The Queue Display: Answer "Is Mine Ready?" Without Speaking
Count how many times today your technicians were interrupted by the same sentence.
“Excuse me — is mine ready yet?”
The person asking is not being demanding. They have simply sat for twenty minutes with no idea whether anything is happening to their belongings. A long silence always feels like being forgotten — so they stand up and ask. Then the person beside them asks too. And your technician loses their thread for the third time in an hour.
The Queue Display removes that question the simplest way possible: it makes progress visible. One screen facing the waiting area, showing who is being worked on and who is finished, refreshing itself without anybody touching anything.
But the part that genuinely changes the atmosphere is not the screen. This display can speak. When a job finishes, it calls the owner’s name out loud — because a customer with their head down over a phone will never see their name appear, but they will certainly hear it.
You decide when it speaks: on intake, when work starts, when work finishes. You write the wording yourself, too.
The hardware need not be expensive. A smart TV, a spare monitor with a mini PC, or an old tablet propped up at the front desk — anything that opens a browser will do.
Before you start
- Any screen with a browser: a smart TV, a spare monitor with a mini PC, or an old tablet propped up on the counter.
- Repairs already being entered with live statuses — the display only shows what has been recorded.
Steps
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Sort out the screen — no new hardware required
Anything that opens a browser and can be pointed at one address will do. A smart TV, a spare monitor with a mini PC, even an old tablet propped up at the front desk. What matters is that it faces where customers sit, not where the till is.
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Open Settings → Layar Antrian, then pick Layout and Tema
The first two fields are Layout and Tema (theme), both offering ready-made options. Try one, look at it from the furthest waiting chair, then change it if the text is too small from there. A size that reads comfortably at the desk is nearly always too small from five metres away. The screen the waiting room actually shows is opened from Server → Layar Antrian.
Layout and theme are chosen once, here. -
Adjust the colours if you need to — or leave them alone
There are settings for background, primary and text colour if the built-in theme clashes with your paintwork. But if the default already reads clearly, leave it. A queue display is meant to be read, not admired.
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Set the Refresh Interval (detik)
The field states its unit outright: detik means seconds. Too fast makes the screen flicker and loads the network; too slow leaves customers looking at stale statuses. Start somewhere in the middle, then adjust once you have watched it work on a busy day.
Set the refresh interval to match how busy you are. -
Switch on Marquee for things everyone needs to know
Marquee is the ticker along the bottom, with its own switch plus speed and text fields. This is where opening hours, the WhatsApp number, a running offer or holiday notices belong — the things you have been repeating out loud all day.
The marquee carries what everyone needs to know. -
Turn on Aktifkan Narator — this is the part that changes the room
The screen can talk. Once the announcer is enabled, Voice Language, Kecepatan (rate), Volume and Pengulangan (repeats) appear. A customer with their head down over a phone will never see their name on screen — but they will hear it.
The narrator is what changes the waiting room. -
Pick the moments: Antrian baru, Item mulai dikerjakan, Item selesai
Three independent switches — new in the queue, work started, work finished — so you may enable just one. Practical advice: start with Item selesai. It is the only one people are genuinely waiting for. The other two help in a busy waiting room and irritate in a quiet shop.
This is what the customer sees from the waiting seat. -
Write the templates, then press Tes Narator before trusting them
Each moment has its own field: Template "Antrian Baru", Template "Mulai", Template "Selesai". Keep them short and polite. Then do not guess how they sound — there is a Tes Narator button that plays it back immediately. A sentence that looks tidy on screen often sounds chaotic read by a machine, and that button saves you from learning it from a customer.
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For music: Aktifkan Audio, add a URL YouTube, then lower Volume Video
Useful for filling the silence of a waiting room. But Volume Video and the announcer Volume are two separate controls — and if the music drowns the name being called, the whole point is lost. Turn it down until it sounds like background rather than a performance, then press Tes Narator once more to confirm the voice still wins.
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Test it from the customer chair, not from yours
Sit in the furthest waiting chair. Can you read it? Can you hear the announcement over the compressor? Does the WhatsApp number in the ticker stay long enough to read? Those three questions decide whether the screen is useful or just an expensive ornament.
Test it from the customer’s seat, not yours.
What you end up with
Your waiting area has a screen that shows the queue automatically and calls names out loud as jobs finish — so "is mine ready yet" stops interrupting your technicians.
If something goes wrong
The screen is on but the queue is empty
The display only shows repairs recorded with a live status. If it is empty, usually the day intake has not been entered yet, or everything is already finished and collected.
The announcer makes no sound at all
Press Tes Narator first — if that plays, the problem is the trigger rather than the voice. If it stays silent, check in order: Aktifkan Narator is on, Volume is not zero, and the hardware volume itself is not muted. That last one is the most common cause and the most embarrassing.
The voice is too fast or unclear
Lower the speaking rate. Machine-read speech is clear at a moderate pace and turns to mumbling when sped up. Check the voice language matches too.
Calls get missed because the customer was not paying attention
Raise the repeat count. A single call is nearly always too few in a busy room; two or three is enough without sounding like nagging.
The scrolling text moves too fast to read
Slow it down, then shorten the sentence. A ticker carrying three pieces of information conveys none; one carrying a single piece is read by everybody.
Customer names are shown on screen — is that a concern
Consider using first names only, or the ticket number, in your announcement template. A queue display is seen by everyone in the room — say enough for the owner to recognise it, and no more.
Related tutorials
- Tutorial
Letting Customers Track Their Own Repair
The counterpart for customers who have gone home rather than sat waiting.
- Tutorial
The Repair Flow from Intake to Collection
The statuses shown on screen come from this flow.
- Tutorial
Naming Your Repair Statuses
The status names you choose get read by customers on the screen — pick ones they understand.